Cancellation Policy

Please note our cancellation policy as below

48 Hours - If notice is given between 48 to 24 hours 50% of the treatment cost(s) will be charged.

24 Hours or Less - If the notice period is 24 hours or less then 100% of the treatment cost(s) will be charged.



Gift Vouchers

Gift Vouchers are available to purchase.  Expiry date 4 months from date of purchase.   Vouchers out of date can not be used.

Please state voucher number when making the booking and bring your voucher with you on the day.  Gift vouchers are non redeemable and have £0.00 value and can not be exchanged for any monies.

Lost and stolen vouchers can not be replaced.  If you have forgotten your voucher payment will be taken for the treatment and refunded once the voucher has been handed in.

Massage Appointment Bookings

Please note Cryo Solihull is a Strictly Professional Service provider.  Only 3 massage appointments are booked on a daily basis and all massage bookings are pre booked into the diary, to secure your booking please book in advance.  Evening and Saturday appointments get booked up quickly.



Treatment information

Please note if you are pregnant or have cancer/trapped nerves treatment's can not be carried out due to various reasons.

Treatment will be refused if drugs / alcohol has been consumed also if any inappropriate behaviour requests are made.